During a Crisis


The day will arrive when a crisis hits your city. That’s when you’ll put all of your planning, preparation and training into action. But despite all the work that’s gone into preparing for this moment, you still face a lot of hard work ahead as you navigate the city through the crisis.

This section will help you successfully manage the crisis as it unfolds.

Dos and Donts
The Do's and Don'ts of Crisis Communication

10 Essential Tips for Handling a Crisis_0
10 Essential Tips for Handling a Crisis

Dont Say the Wrong Thing
Being Ready With an All-Purpose Response

Successful News Conference Tips
Tips for a Successful News Conference

Get the Message Out
Tips for Working With the Media

Ensure On-Screen Moment Goes Smoothly
Six Ways to Ensure Your On-Screen
Moment Goes Smoothly

The Power of Social Media During a Crisis